Terms and privacy

Purchase and software terms

Alluvium is a one-time purchase for a digital download. Checkout shows your total and identifies the merchant for the purchase. After payment is confirmed, use the order page to download the plug-in. Keep your receipt and use the original browser to revisit the order page. Contact support if you lose access.

An Alluvium purchase gives you a non-exclusive license to install and use your copy in personal or commercial audio projects. You may distribute audio you create with Alluvium. Redistribution or resale of the plug-in files requires permission. Third-party components are subject to their own license terms.

Check the supported formats and platforms before buying. Keep a backup of important projects and installers. These terms preserve any consumer rights that apply to your purchase.

Refunds and cancellations

You may cancel any Alluvium order worldwide within 14 calendar days after purchase for a full refund, including after downloading or activating the plug-in. Send your cancellation before the window closes. You do not need to give a reason.

To cancel, use Withdraw from an order in your account, use the support contact on your checkout receipt, or email us with your name, order reference, and the email address used at checkout. Refunds go back to your original payment method. If your receipt says Sold through Link, you can also contact Link about the payment.

We review discretionary refund requests outside the cancellation window case by case. This policy preserves statutory rights, including remedies for missing, faulty, or misdescribed software, and any additional rights offered by your merchant of record.

Privacy

Stripe handles payment information through its hosted checkout. The storefront uses order information to verify payments, fulfill purchases, and resolve support requests. Your browser stores a download credential locally, and the storefront stores a hashed copy with the order to verify download access. Cloudflare hosts the site and processes requests needed to serve and protect it.

When you sign in, we use your verified email address to maintain your account, link eligible orders, and send sign-in and order messages through Cloudflare. A session cookie keeps you signed in. If you submit an online withdrawal, we retain the details of the request and its submission time to process and confirm it.

The web demo processes the audio you load in your browser. When you contact support, we use your email address and the details you send to answer your request and keep related records. Cloudflare delivers contact form messages to our Gmail inbox. We retain records as needed for fulfillment, support, security, and legal obligations.

To ask about your data or exercise applicable privacy rights, email us. See also Stripe’s privacy policy and Cloudflare’s privacy policy.

Contact and support

For technical help, include your operating system, DAW, plug-in format, and what happened. For order help, include your receipt reference. Leave out payment card details and private download links.